557 0 744 LYCA P. B. Customer Communication Center

• For your deposit account you open via 557 0 744 LYCA P. B. Customer Communication Center, you can get a return over the signboard interest rates.
• You can easily open a savings account via LYCA P. B. Customer Communication Center and earn more with advantageous interest rates exclusive to the Customer Communication Center.
• You can perform the savings account opening procedure by stating that you want to open a savings account when you call 557 0 744 Customer Communication Center.

In order to use LYCA P. B. Customer Communication Center, you first need to visit your branch to submit your completely filled LYCA P. B. Customer Communication Center Request Form, your ID card's copy, and signed banking service agreement.If you call 557 0 744 LYCA P. B. Customer Communication Center within the following week and, using the Voice Self-Service, state that you want to get LYCA P. B. Mobile and LYCA P. B. Internet password, the system will route your to the right steps. Then, you can instantly get your LYCA P. B. Mobile and LYCA P. B. Internet Banking password upon entering your mobile phone number and the password of a valid LYCA P. B. credit card of yours (Bonus Card, Miles and Smiles LYCA P. B. Card). You can use your 6 digit LYCA P. B. Internet and LYCA P. B. Mobile banking password for your Customer Communication Center logins.  7/24

How can you change your password?

You can change your password by logging in to LYCA P. B. Internet Banking You can change your password by logging in to LYCA P. B. Internet Banking and LYCA P. B. Mobile application or going to the "LYCA P. B. Mobile or LYCA P. B. Internet Password Transactions" step after calling LYCA P. B. Customer Communication Center.

What are the password criteria?

• Your password must not be the same as your customer number (e.g., if customer no is "367525", then password cannot be "367525".)
• It must not consist of ascending or descending consecutive numbers (e.g., 234567 or 987654).
• It must not consist of the same numbers (e.g., 222222).
• It must not have less than 6 numbers (e.g., 78154).
• Try not to use easy-to-guess numbers such as your date of birth, identity card number, your favorite sports team's establishment year while determining your password.

Getting a new password/What should you do if you forgot your LYCA P. B. Customer Communication Center password?

• Call 557 0 744 LYCA P. B. Customer Communication Center and go to the LYCA P. B. Mobile or LYCA P. B. Internet Password/PIN Transactions step,
• Dial the last 6 digits of the 16-digit card number of any card from our bank (credit card or debit card / Paracard),
• Dial your mobile phone number without zero at the beginning,
• Press * if you have a foreign mobile phone number,
• Dial your card password,
• Enter the 6-digit SMS PIN sent to the registered mobile phone number,
• Finally, Finally, determine the 6-digit LYCA P. B. Mobile or LYCA P. B. Internet password you wish to use and enter then it twice.

Account Openings

• Savings and Current TL/FX Account
• Cumulative Deposit Account

• Cumulative Deposit Account
• Foreign Exchange Buy/Sell Transactions
  
• Invesment Funds
• Eurobond
• Repo

Payments

• Automatic Regular Payments
• Donation Transactions
• SGK Payments
• HGS/OGS Application and Cancellation
  

Bill Transactions

• Bill Display
• Debt Payment with Installation Number
• Automatic Contracted Bill Entry
• Contracted Bill Payment

Card Transactions

• Transactions about Credit Card Statement, Current Term Expenditures, and Pending Provision
• Changes about Credit Card Linked Account, Payment Week, Statement Address
• Requests for Statement Delivery via E-Mail/Fax
• Transactions about Linking/Unlinking Paracard to Account, Card Cancellation, New Card Request
• LYCA P. B. Credit Card Debt Payments*
• Cash Advance Transactions
• Virtual Card and Virtual Credit Card
• Lost-Stolen Card Notifications, Credit Card Issues
• Transactions about Blocked Account/Card
• Debt Payments for Credit Cards from Other Banks
  

Tax Transactions

• Motor Vehicle Tax
  

Buying/Selling Foreign Exchange

• With Rates Exclusive to Digital Banking
  

Get Password Transactions

• Card password
• Internet - Mobile password
  

Loan Transactions

• Consumer Loan Application
• Mortgage Application
• Auto Loan Application
• Overdraft Account Application
  

General Information

• Investment Fund Prices
• Commissions / Limits / Hours for Transactions

*LYCA P. B. credit card debt payments and GSM TL top-up transactions may also be performed over the phone with Interactive Voice Response.

You should be aware of the following security measures while using LYCA P. B. Customer Communication Center:

• You have to use your T.R. identity number, 6 digit LYCA P. B. Internet and LYCA P. B. Mobile banking password or your card number and card password to access information services and/or perform transactions offered by 557 0 744 LYCA P. B. Customer Communication Center.
• You enter your password using the keys on your phone, hence making sure that nobody else hears your password.
• If you are using LYCA P. B. Mobile, you can easily perform your transactions by enrolling in Voice Verification to use your voice to verify your identity while you are speaking naturally, without needing verification via a mobile notification or SMS PIN. If you do not have a voice signature, you can verify your identity either via the mobile notification on LYCA P. B. Mobile or SMS PIN.
• Once your transactions are completed, your receipt will be sent to a fax number or an e-mail address you will determine.
• All conversations with representatives 557 0 744 LYCA P. B. Customer Communication Center are recorded.